As a business owner, I am more than outraged at today's very sad exhibition of the known airlines customer service and their CEO and their "standard operating procedure" which of course meant selecting passengers at random to bump off that flight to make room for their own employees.
Who decided that their "sop" was, at any cost, physical brutality of a customer?
At what point does a business put themselves - publically - ahead of their own customers? And what CEO defend his own employees actions of physical brutality against a customer?
Over the years I have seen customer service take quite a beating and with today's news it truly has hit a new low! Customer Service has become a lost art! Where does it end?
Without my customer...who am I and what's the point of being in business??
I am here to tell you, Customer Service never did end for me. I always have and always will go out of my way to ensure it isn't lost, at least not here at Kushley!
It is all about the customer, period! We begin by offering products that are created to exceed our customer's expectations. Followed by an exceptional turnaround time frame
Every single Kushley customer receives a sincere handwritten note of thanks with every order that goes out our door.
Our phone number is clearly published, contact page works, blogs and product reviews are open for comments.
I want my customer to know I am here, that they are being heard, I always do my very best and every single customer is genuinely appreciated!
We are not here to simply sell, we are here to help our customers, we are here to help make a real difference in their life.
imho, it is all about the customer and putting customer service above all else.
*update; in a recent interview Mr. CEO was asked "do you think your employees did the right thing?" He hesitated.... #ceofail #customerserviceaboveallelse